tag:blogger.com,1999:blog-7341707584617166580.post4266010372197376956..comments2024-03-25T04:20:19.185-04:00Comments on The Podanys | Welcome to our world: KFC Suspends Free Chicken PromoCharlene n Kevinhttp://www.blogger.com/profile/06127726486919071631noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7341707584617166580.post-32946620265982785892009-05-08T17:43:00.000-04:002009-05-08T17:43:00.000-04:00Great blog. Here's what I have been doing about i...Great blog. Here's what I have been doing about it:<br /><br />Here's an email I have sent out to family, friends, and everyone else in my address book, after speaking with the area and regional managers of KFraudChicken. One even admitting that he had not seen such a screw up in his 38 years on the job. Also have posted on FACEBOOK, and cced to local newspapers, radio, blogs and youtube responses.\\<br /> <br /> <br />-----------------<br />KFC introduces a new item by 1) advertising on OPRAH, the most widely daily television program in America, 2) offering a downloadable internet coupon for a FREE 2 PIECE DINNER, and 3) during the highest unemployment period in decades. So what happens? Two days after the airing, KFraudC shuts down the promotion, 2 days after the promotion began, and 12 days before the promotion was to end. Why? They, in the words of an area store manager, her area manager, and the regional manager, did not anticipate such a response. I know, I called and spoke to them all.<br /> <br />WHAT??? Reread steps 1-3 above again. <br /> <br />So, how does KFraudC attempt to make amends? By offering the visiting consumer a coupon, which they must MAIL AT THEIR OWN EXPENSE, or complete and return AT THEIR OWN EXPENSE to a local restaurant, and then wait for a replacement coupon to be used later, to be redeemed at a future visit, AT THEIR OWN EXPENSE!<br /> <br />WHAT???<br /> <br />Being in category #3, I welcomed the opportunity to try a new, healthier alternative, at a free price. I drove ACROSS THE COUNTY, only to be turned away, with about a dozen dissatisfied customers. I will no longer be dissatisfied by KFraudC; know why? Because, as I expressed to the area and regional managers, and to the corporation by email, I will no longer be visiting KFC. Reread steps 1-3 again. With this undertaking, there is no excuse for this company not to be adequately prepared. Excuses of fraud? Not my problem...I followed the rules and did what KFraudChicken told me to do. Security is their concern, not mine. <br /> <br />AND GET THIS.... it's not like they ran out of the product. They were more than ample to serve THOSE WHO COULD PAY for the meal !!!<br /> <br />The reason customer service degrades year after year is that we allow it to continue.<br /> <br />Express your concerns... spend your money elsewhere. As for me, I decided to take my dollars to Chick Fil A, where I enjoyed a terrific CharGrilled Chicken. <br /> <br /> <br />PLEASE PASS THIS ALONG TO EVERYONE IN YOUR ADDRESS BOOK... AND LET'S REBUILD CUSTOMER SERVICE TO THE LEVELS THAT ARE ONCE AGAIN ACCEPTABLE. VOTE WITH YOUR DOLLARSAnonymousnoreply@blogger.com